Privacy Policy

TrySolar.pro ("we," "us," or "our") is operated by Vertikal TD Limited, a company registered in Hong Kong. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://trysolar.pro and use our services, including our solar simulation calculator, installer directory, and professional tools. By using our services, you consent to the practices described in this policy.

1. What Data We Collect

Account Data

When you create an account, we collect your name, email address, and chosen role (homeowner or solar professional). If you register as a solar professional, we may also collect your company name, service area, and business details.

Simulation Data

When you use our solar simulation calculator, we collect the data you input, including your location, electricity bill amount, roof dimensions, and energy usage patterns. Simulation results and configurations are stored to improve our service and, for Pro accounts, to allow you to save and reload configurations.

Lead Form Submissions

If you submit a lead form or request quotes from installers through our directory, we collect your name, email, phone number (if provided), address or zip code, and details about your solar project.

Analytics Data

We automatically collect certain information when you visit our site, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other standard web analytics data.

Payment Data

If you purchase a listing plan or subscription, payment processing is handled by Authorize.net. We do not store your full credit card number on our servers. We may retain transaction IDs, billing address, and payment status for our records.

2. How We Use Your Data

We use the information we collect for the following purposes:

• Service Delivery: To operate our solar simulator, installer directory, and professional tools; to create and manage your account; and to process transactions.
• Lead Routing: To match homeowner inquiries with relevant local installers based on geographic proximity and service area.
• Analytics and Improvement: To understand how users interact with our services, identify trends, and improve site performance and features.
• Communication: To send you account-related notifications, service updates, and respond to inquiries. We will only send marketing communications with your consent.
• Security: To detect and prevent fraud, abuse, and unauthorized access.

3. Cookies and Tracking Technologies

We use the following cookies and similar technologies:

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our services. For Google Analytics, you may install the Google Analytics Opt-Out Browser Add-on.

4. Third-Party Services

We share data with the following third-party service providers, who process data on our behalf or as necessary to provide their services:

• Google Analytics: Website analytics. Google may process data in the United States. See Google's Privacy Policy.
• Cloudflare: CDN, security, and DNS services. See Cloudflare's Privacy Policy.
• Authorize.net: Payment processing for listing plans and subscriptions. See Authorize.net's Privacy Policy.

We do not sell your personal information to third parties.

5. Data Retention

• Account data: Retained for as long as your account is active. Upon account deletion, personal data is removed within 30 days, except where retention is required by law.
• Simulation data: Anonymized simulation data may be retained indefinitely for aggregate analytics. Personally identifiable simulation data tied to your account is deleted with your account.
• Lead submissions: Retained for up to 24 months to facilitate installer follow-up, then anonymized or deleted.
• Payment records: Retained for 7 years as required by applicable tax and accounting regulations.
• Analytics data: Google Analytics data is retained according to our GA4 retention settings (14 months).

6. Your Rights

Under the GDPR (European Economic Area)

If you are located in the EEA, you have the following rights under the General Data Protection Regulation:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to Data Portability: Request a machine-readable copy of your data.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.

Under the CCPA (California, USA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: Opt out of the sale of your personal information. Note: we do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days (GDPR) or 45 days (CCPA).

7. International Data Transfers

Vertikal TD Limited is registered in Hong Kong. Our servers are located in the United States. If you access our services from outside the United States, your data may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. By using our services, you consent to such transfers. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information promptly. If you believe a child under 16 has provided us with personal data, please contact us at [email protected].

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), hashed password storage (bcrypt), httpOnly session tokens, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Contact Us

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a notification via email or through our services. Your continued use of our services after such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.